TERMS AND CONDITIONS
Our natural hair is 100% virgin human hair and each individual piece comes from a separate donor ...
Each has a particular
color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2.
If you are not satisfied with the color or texture, we will exchange your purchase once. You may return your hair with the original label and we will do our best to meet your request based on the inventory on hand.
Exchanges are only processed within 7 calendar days from the date of purchase. Due to the nature of the product and the possibility of incorrect installation and/or processing (coloring, heat application), there is no replacement of our hair and the 7 day Product Defect Exchange Policy is not applicable.
All sales from our Medusa Hair Care are final!! No returns or exchanges permitted.
Order Processing
Our business hours are Monday through Saturday from 10:00 am to 5:00 pm EST. Please allow 3-5 business days for all orders to be processed due to large sales. Once shipped, orders arrive within the time frame selected on the order form.
Standard (approx. 3-6 business days)
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Return policy
Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis.
Replacements
If you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy.
If Medusa Goddess Hair verifies and agrees that the product is defective in any way, we will then exchange or replace the item.
In the extremely unlikely event there is a defect with this product, the hair should be returned to:
Medusa Goddess Hair
Customer Service
5903 Hallandale Beach Blvd
West park, FL
33023
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair “eliminates the possibility of any exchange or replacement.”
All returns are subject to a 20% restocking fee.
Our natural hair is 100% virgin human hair and each individual piece comes from a separate donor ...
Each has a particular
color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2.
If you are not satisfied with the color or texture, we will exchange your purchase once. You may return your hair with the original label and we will do our best to meet your request based on the inventory on hand.
Exchanges are only processed within 7 calendar days from the date of purchase. Due to the nature of the product and the possibility of incorrect installation and/or processing (coloring, heat application), there is no replacement of our hair and the 7 day Product Defect Exchange Policy is not applicable.
All sales from our Medusa Hair Care are final!! No returns or exchanges permitted.
Order Processing
Our business hours are Monday through Saturday from 10:00 am to 5:00 pm EST. Please allow 3-5 business days for all orders to be processed due to large sales. Once shipped, orders arrive within the time frame selected on the order form.
Standard (approx. 3-6 business days)
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Return policy
Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis.
Replacements
If you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy.
If Medusa Goddess Hair verifies and agrees that the product is defective in any way, we will then exchange or replace the item.
In the extremely unlikely event there is a defect with this product, the hair should be returned to:
Medusa Goddess Hair
Customer Service
5903 Hallandale Beach Blvd
West park, FL
33023
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair “eliminates the possibility of any exchange or replacement.”
All returns are subject to a 20% restocking fee.